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CTH Instruments Ltd.
Customer Satisfaction Survey


Thank you for your continued business!

Customer name:

Company (include branch location if applicable):

Date:

Telephone:


Please answer the following questions to the best of your ability.

Please rate us as follows: 1-Unacceptable 2-Needs Improvement 3-Average 4-Satisfied 5-Very Satisfied


1. Please rate your overall satisfaction with our company:
5 4 3 2 1

2. The quality and/or services provided:
5 4 3 2 1

3. The knowledge of your requirement:
5 4 3 2 1

4. Our ability to meet your needs:
5 4 3 2 1

5. When contacting our company by phone, fax or e-mail, how would you rate our response:
5 4 3 2 1

6. How would you rate our customer service:
5 4 3 2 1

7. What have you liked the most about dealing with our company:

8. If you were not satisfied with any of the areas mentioned above, please explain in detail:

9. How often would you like to see a sales technician?

10. What improvements could we make to serve you better:

Thank you for taking the time to complete this survey.

Your opinion is important to us as we strive to provide the highest quality products and services to our customers.